Refund Policy

Subscriptions are not on sale. The Modsmith application and Smith’s cloud service are still in development. We do not take preorders or paid early-access payments. This policy sets out our refund commitments for subscriptions sold under it when paid services open; it does not create a purchase now. Mod management will be free.

The actual seller, payment partner and transaction terms will be identified before payment. Xsolla is the intended partner, subject to confirmation. Mandatory consumer rights apply regardless of this policy. If we make an additional refund commitment, we remain responsible for honouring it even where the payment is handled by a partner.

1. First payment: 14 days

You may request a refund of your first Smith subscription payment within 14 days of the transaction date on your receipt, without giving a reason. This applies to the first monthly or annual payment alike.

The refund is the amount paid, less any lawful, proportionate deduction for service already used. Such a deduction may apply only if its basis was clearly disclosed before purchase and any consent required by law was obtained. Otherwise no usage deduction applies. Merely using the service does not by itself eliminate the refund window.

A refunded subscription is cancelled and the corresponding paid access ends. Refunds normally return to the original payment method; if that is technically impossible, the payment partner will explain an available alternative. We do not charge our own refund-processing fee.

2. Renewals and later purchases

The voluntary first-payment window does not restart with a renewal, a plan change or a subscription restarted after cancellation. Statutory rights, incorrect-charge corrections and remedies for a defective or undelivered service still apply.

For other later payments we may grant a refund based on the circumstances, such as a documented cancellation failure or a significant service outage. Contact us or the seller using the instructions on the receipt.

3. Cancellation and plan changes

Cancellation stops the next renewal and normally leaves access until the paid period ends. It does not automatically refund the current period. The cancellation method and billing schedule must be disclosed before purchase.

A plan change takes effect at the next renewal unless an immediate change and its price are offered and confirmed separately. We do not make an unapproved additional charge merely because an allowance is exhausted.

4. Requesting a refund

Use the support channel shown on your receipt or email support@modsmith.app. Include the transaction identifier, transaction date and account email. Do not send passwords, API keys or full payment-card details.

We may request enough information to locate and verify the transaction. Processing and settlement times depend on the seller, payment method and bank; legally required deadlines still apply.

5. Abuse and payment disputes

We may investigate fraudulent requests, duplicate claims and deliberate misuse of the refund process, and may decline discretionary refunds or future purchases where justified. This does not remove a refund required by law or one owed under this policy.

If a payment is already disputed with a bank or payment provider, we will coordinate with that process to avoid duplicate reimbursement. A lawful dispute is not itself a breach of the Terms. A temporary restriction may be needed to investigate suspected fraud; any restriction must be proportionate to its reason.

6. Changes or discontinuation by us

If we discontinue the paid service, terminate for convenience, or materially reduce an active plan and you cancel before the change takes effect, we refund the unused prepaid period pro rata as provided in the Terms of Service. Other mandatory remedies remain available.

7. Your legal rights

This policy supplements statutory cancellation, withdrawal and service-quality rights; it does not replace them. Any loss of a statutory withdrawal right requires the conditions and consent prescribed by applicable law. More favourable rights granted by the actual seller also remain available.

8. Changes to this policy

We may publish a new version for future purchases. The version disclosed for a payment applies to that payment, together with any more favourable commitment or mandatory right. We do not retroactively remove an existing refund right.

9. Contact

support@modsmith.app. For legal correspondence: legal@modsmith.app.